Overview
We want you to be satisfied with your purchase. This Refund Policy explains when and how you can request a refund for your Vestigeo digital footprint scan.
| Before scan begins | Full refund |
| Refund request window | 7 days from purchase |
| After scan has started | Case-by-case |
| After report is delivered | No refund |
| Refund method | Original payment method |
| Processing time | 5–10 business days |
Full Refund — Before Work Begins
If you request a refund within 7 days of purchase and we have not yet begun work on your scan, you are entitled to a full refund of $99. No questions asked.
Partial or Discretionary Refund — Work in Progress
If we have already begun work on your scan but have not yet delivered the final report, refunds are issued at our discretion. We may offer a partial refund depending on how much work has been completed. Contact us to discuss your situation.
No Refund — After Report Delivery
Once your digital footprint report has been delivered and made available through our portal, no refund will be issued. The service has been fully rendered at that point.
Service Refused by Vestigeo
If we exercise our right to refuse service before work begins, you will receive a full refund automatically. We will notify you by email.
How to Request a Refund
To request a refund, email [email protected] with the following:
- Your name and account email
- Date of purchase
- Reason for the refund request
We will respond within 2 business days. If approved, refunds are processed through Stripe and returned to your original payment method within 5–10 business days.
Chargebacks
We ask that you contact us before initiating a chargeback with your bank or card issuer. We are committed to resolving issues fairly and promptly. Filing a chargeback without first contacting us may result in your account being suspended.
Exceptions
In rare cases where our service fails to deliver due to a technical error on our end, we will issue a full refund regardless of scan status. We stand behind the quality of our work.
Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase applies to that transaction.
Contact
Questions about refunds? Reach us at [email protected].